Confirm Terms Before Payment
Because sarees may be limited, customised, finished or prepared for a specific customer, return and exchange eligibility can vary. The applicable terms should be provided and accepted in writing before payment. Do not rely on a general assumption that every product can be returned after blouse cutting, fall and pico, alteration or wear.
Report Problems Promptly
If an item arrives damaged, materially different from the confirmed description or incorrect, contact support promptly and preserve all packaging, tags and documentation. Provide clear photographs or video showing the package and concern. Do not wash, iron, alter or wear the saree while the issue is being reviewed.
Condition Requirements
Any approved return generally requires the saree to remain unused, unwashed, unaltered and in its original condition with tags, blouse piece and packaging. Product-specific terms may differ, particularly for customised work or clearance pieces. The written order confirmation remains the controlling reference.
Resolution Process
Support will review the order details, product condition and evidence before confirming the available resolution. Depending on the agreed terms and circumstances, this may involve replacement, exchange, credit or another appropriate outcome. Shipping responsibility and timelines should also be confirmed during the review.